University of Minnesota
student writing support
center for writing
writing.umn.edu


Student Writing Support.Center for Writing's home page.

Troubleshooting SWS.online technical issues

Tech checklist

  • Do not use a smartphone or tablet for SWS.online chats.
  • Use Chrome, Safari, or Firefox for your web browser.
  • Be sure your web browser allows pop-ups and/dialog boxes.
  • Sign in to your umn.edu email (not just myU or mySWS).
  • Sign out of all other gmail accounts.

How do I upload my document?

Technically, you don’t upload anything. Instead, you copy-paste your own work into the blank google doc that SWS.online creates for you when you make the appointment. To access that blank google doc, you will need to do the following:

  1. Sign in to your umn.edu email (not just myU or mySWS). 
  2. Log in to mySWS.
  3. At the top of your mySWS page, click the “access my visits” tab.
  4. Click on the appointment you’ve made.
  5. Scroll to the bottom of the page and select “go to Google document.”
  6. When that document opens, paste your text in it.

How do I meet my consultant in the chat?

  1. Sign in to your umn.edu email (not just myU or mySWS). 
  2. Log in to mySWS.
  3. At the top of your mySWS page, click the “access my visits” tab.
  4. Click on the appointment you’ve made.
  5. Scroll to the bottom of the page and select “enter chat.” You will be able to enter no earlier than 10 minutes before the scheduled start of your chat.
  6. Wait in SWS.online, and your consultant will join you at the chat appointment time.